Effective Date: June 30, 2026
At Search The World With Helen, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our bespoke holiday planning and travel services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We may collect personal information from you in a variety of ways, including when you visit our site, fill out an online enquiry form, subscribe to our newsletter, or contact us directly.
- Personal Data: Individually identifiable information, such as your name, email address, telephone number, mailing address, and travel preferences, which you voluntarily provide to us when submitting an online enquiry or signing up for our newsletter.
- Booking Data: If you book a trip with us, we may collect passport information, dietary requirements, medical/health conditions relevant to your travel, and emergency contact details.
- Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.
2. How We Use Your Information
Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:
- Process, customize, and manage your bespoke luxury travel itineraries.
- Respond to your requests, online enquiries, and customer service needs.
- Send you marketing communications, newsletters, and promotional materials regarding our travel destinations (with your explicit consent).
- Fulfill bookings with third-party suppliers (e.g., hotels, airlines, tour operators in destinations like Italy, France, Tanzania, etc.).
- Improve website performance, layout, and user experience.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information we have collected about you in certain situations:
- Third-Party Service Providers: We share your data with trusted travel partners, destination management companies, hotels, and airlines to execute and secure your holiday bookings.
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, investigate potential violations of our policies, or protect the rights, property, and safety of others.
4. Data Security & Retention
We use appropriate administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
5. Your Rights (Including GDPR / UK Data Protection Act)
Depending on your location, you have the following rights regarding your personal data:
- Access/Portability: The right to request copies of your personal data.
- Correction: The right to request that we correct any inaccurate or incomplete information.
- Erasure (“Right to be Forgotten”): The right to request that we erase your personal data under certain conditions.
- Withdraw Consent: The right to unsubscribe from our newsletter and marketing lists at any time via the link provided in emails.
